There is absolutely NO WAY, (that I have found anyway), to contact them directly. (sorry, but I believe this to be a sad but true reality.) They are NOT beholden to the public like Tech Support is because they refuse to deal with the public.ĥ.
Apparently, SD&E answers to "NO ONE"!!! And frankly, I am of the opinion, that they could care less about your amazon skills issue. What I then experienced, was the ole "exercise in futility".
I have even attempted to elevate issues to the supervisor of tech support to the supervisor of SD&E. BUT, when it comes to any issue dealing with software/apps/Alexa Skills etc., their hands are tied.Ĥ. My opinion of the Pentair Tech Support Reps that I deal with, are that they are "top notch". In fact, I have an ongoing issue with the iOS Apple Watch app (in that it doesn't work at all), and after several follow ups between tech support and SD&E, Tech Support was told in no uncertain terms "stop bugging us about it. Tech Support wields zero power or influence over the SD&E department.
Pentair screenlogic alexa software#
But the tech support reps/desk cannot do anything about it except generate a trouble ticket and forward it to the Software Development and Engineering Department (SD&E), (believe me, I know from experience).Ģ. You can call Pentair Tech Support (see provided contact info below). My ramblings on this (and other related Pentair software/fimware/IC web client/ET & IT Screenlogic/apps/Alexa Skills issues.ġ.
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